Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday - Friday 8am - 5pm. Order placed before 12pm EST will ship the same day.


Carriers

We use the following carriers to deliver our orders:

USPS

FedEx


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates

US Orders: Flat rate shipping of $4.99 for orders up to $99, irrespective of order size. FREE SHIPPING for orders over $99 (US only).

International Orders: Flat rate shipping of $20 for up to orders weighing up to 1lb, calculated USPS shipping for orders weighing above 1lb.

All orders placed before 12pm EST are guaranteed to ship the same day.


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

 

Returns, Refunds and Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Food and beverages cannot be returned, but we can offer a refund or exchange if applicable.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@casadesante.com.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@casadesante.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.